Terms of service
Welcome to Huenest Candles. By accessing or using our website, products, and services, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before making a purchase.
1. General
This website is operated by Huenest Candles. Throughout the site, the terms "we," "us," and "our" refer to Huenest Candles. By visiting our website and/or purchasing products from us, you agree to be bound by these Terms of Service.
We reserve the right to update, modify, or replace any part of these Terms of Service at any time without prior notice.
2. Products
All products displayed on our website are subject to availability.
As our candles, wax sachets, hampers, and other products are handcrafted, slight variations in color, design, fragrance, and appearance may occur. These variations are natural and do not constitute defects.
We make every effort to display product images and descriptions accurately; however, actual product colors may vary depending on your device screen settings.
3. Pricing and Payments
All prices listed on our website are in Indian Rupees (INR) and are subject to change without notice.
We reserve the right to modify product prices, discontinue products, or refuse any order at our sole discretion.
Payments must be completed through our approved payment gateways before orders are processed.
4. Order Acceptance
Once an order is placed, you will receive an order confirmation email.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to product availability, pricing errors, suspected fraud, or inaccurate customer information.
5. Shipping and Delivery
Delivery timelines provided are estimates and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
Huenest Candles is not liable for delays caused by third-party shipping providers.
Customers are responsible for providing accurate shipping information. We are not responsible for lost deliveries resulting from incorrect addresses.
6. Returns and Refunds
Due to the handmade nature of our products and hygiene considerations, returns and exchanges are accepted only for products that arrive damaged, defective, or incorrect.
Customers must contact us within 48 hours of delivery and provide photographs of the damaged product and packaging.
Approved refunds or replacements will be processed according to our Return & Refund Policy.
7. Candle Safety
Customers are responsible for following all candle safety instructions provided with the products.
Always:
- Burn candles within sight.
- Keep away from children and pets.
- Place candles on heat-resistant surfaces.
- Keep away from flammable materials.
- Trim wicks before each use.
Huenest Candles shall not be held responsible for damage, injury, or loss resulting from improper candle use.
8. Intellectual Property
All content on this website, including logos, product images, descriptions, graphics, and designs, is the property of Huenest Candles and may not be copied, reproduced, or used without written permission.
9. Limitation of Liability
Huenest Candles shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.
Our maximum liability shall not exceed the amount paid for the purchased product.
10. Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
We respect your privacy and handle customer information in accordance with applicable laws.
11. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts located in GURUGRAM, HARYANA.
12. Contact Information
Questions about the Terms of Service should be sent to us at huenest.inquiry@gmail.com.
Our contact information is posted below:
HUE NEST
huenest.inquiry@gmail.com
Address : 171, 4th Floor, One Good Earth
Fazilpur Jharsa, Sector 71
GURUGRAM, HARYANA 122001
India.
BUSINESS PHONE NUMBER: 8527192221
BUSINESS REGISTRATION NUMBER: 8527192221